Best Price Guarantee and Price Match Terms & Conditions
1. The claim must be submitted via email/phone/website chat and must be received within 24 hours of the confirmation of your booking on our website, and at least 48 hours prior to your scheduled arrival. Claimants have to provide clear screenshots of the competing websites showing the competing room rate, with the same hotel name, room type, and booking date before a claim procedure begins. Claims without necessary documentation as specified above will be classified as invalid.
2. For the purpose of the Best Rate Guarantee, a Competing Website is defined as a website that is not Nova Maldives Official Website https://nova-maldives.com
3. The following conditions must apply in comparison between Nova Maldives website and the competing website:
- Same Room Type
- Same Period of Stay
- Same Advance purchase requirements, pre-payment and deposit requirements (if any)
- Same Cancellation and Amendment Policies
- Rate displayed must be bookable at time of comparison with capacity to send instantaneous official hotel confirmation message to customer.
4. Both the original Nova Maldives online booking room rate and the Competing Price must be daily room rate only without any other inclusions such as packages, transportation, other services, etc. The Best Rate Guarantee is not applicable if the price difference is due to, but not limited to, currency exchange rate fluctuations or rounding applied on the competing website.
5. Rooms on the Competing Website must be publicly available, viewable and bookable on the Internet at the time of verification. Nova Maldives reserves the right to deny a claim, if it cannot verify the availability of a Competing Price at the time it processes the claim.
6. The Best Rate Guarantee offer to match the Competing Price is applicable only for the length of stay and room nights originally requested and excludes taxes, gratuities and any other charges that may be incurred during the guest’s stay. Once confirmed, The Best Rate Guarantee reservation is non-refundable and non-cancellable.
7. Nova Maldives has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Price is genuinely available and that the claim meets all terms and conditions. In case of dispute, Nova Maldives decision is final. The terms of Nova Maldives Best Rate Guarantee are subject to change or revocation at any time.
8. While instruction in other languages is available, the terms and conditions of Nova Maldives Best Rate Guarantee are based on the final English-language version of said rulings and are subject to change or revocation at any time.